Instructions

Ordering, sending the hair or reminders, shipping and evaluation

1. Order

After successfully ordering in my shop, you will receive an order confirmation from me by email with a 4-digit order number (e.g. #2058).

Please always use this number if you have any questions or other concerns.

When paying in advance (bank transfer), please use this number as the purpose of payment.

If you pay with Klarna, the invoice will be sent within a few days of your order. Please pay immediately to avoid reminders.

If you want to send me a photo of your favorite, please send it to the following email address: sabostierandenken@gmx.de - stating your order number .

2. Sending the memories of your pet or hair of your loved one:

You can send me the following, which I can incorporate:

* Human hair

* Animal hair, fur, tail, wool, feathers, whiskers

* Claws, teeth

* Animal ashes, litter, sand

* Small pieces of fabric (e.g. from the scratching post, blanket, animal sweater, etc...)

* For photo memories heart: photos, necklaces, fabrics, treats, teeth, toys, collars, flat things of your animal or person, etc. anything that is not thicker than 1.5 cm.

I do not process bodily fluids or DNA!

The dimensions of all products offered are listed in the item description. Please make sure that your animal's memories fit into the respective product.

Packaging your memory:

Please send me everything well packaged and include your order number and your name. Please wrap teeth, claws, etc. in a makeup remover pad or kitchen paper, as these can easily break during shipping. A bubble envelope would be advantageous.

It is best to fold hair, fur, ashes, etc. into small sealable plastic bags or aluminum foil.

If possible, do not skimp on the amount and length of hair, fur, tail, etc. so that I have enough material available.

If you have any requests or concerns, please describe them to me in a short message and enclose it. You are also welcome to make a sketch! I will try to implement it as requested. No changes can be made afterwards!

I accept no liability if your shipment is lost on the way to me. You will also receive a tracking number if you send it by letter with priority.

Arrival of your memory:

As soon as your letter or package has arrived, I will send you a confirmation by email.

If you pay with Klarna or in advance, I will only start production once the amount has been credited to your account.

3. Shipping of the finished product

The processing time is normally between 4 and 14 days. Depending on workload or other events (illness, vacation, etc.) it may take longer. In this case you will receive a separate message from me.

Buy it now products and animal necklaces will be shipped the very next day unless an additional handmade product is ordered.

Shortly before the product is shipped, you will receive a shipping confirmation with a tracking number by email. I usually ship the following day.

4. Evaluation

I would be very happy to receive a positive review from you in my shop!

If something is not right, please send me a message, we will definitely find a solution!